Refund policy
# Refund Policy
**Effective Date:** [Insert Date]
Welcome to **H&C**. Customer satisfaction is important to us. This Refund Policy explains the conditions under which returns, refunds, replacements, and cancellations may be accepted for purchases made through our website.
By placing an order with **H&C**, you agree to this Refund Policy.
## 1. Order Cancellation
Orders may be cancelled before they are processed or shipped.
Once an order has been dispatched or delivered, cancellation requests may not be accepted.
To request cancellation, please contact us as soon as possible using the contact details below.
## 2. Return Eligibility
You may request a return or replacement if:
* You received a damaged product
* You received an incorrect item
* The product delivered is defective
* The product is incomplete or missing parts
To qualify for a return:
* The request must be made within **7 days** of receiving the order
* The item must remain unused and in its original condition
* Original packaging, labels, and proof of purchase must be provided
## 3. Non-Returnable / Non-Refundable Items
Returns and refunds will generally not be accepted for:
* Used or damaged products caused after delivery
* Products without original packaging
* Clearance, promotional, or sale items (unless defective)
* Personal care, hygiene, or consumable products once opened
* Digital products or downloadable items (if applicable)
## 4. Refund Process
Once we receive and inspect the returned item:
* Approved refunds will be processed within **7–14 business days**
* Refunds will be issued through the original payment method where applicable
* For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another approved method
Processing times may vary depending on banks and payment providers.
## 5. Exchange Policy
If you receive a defective, damaged, or incorrect item, we may offer:
* Product replacement
* Store credit
* Refund (subject to approval)
Replacement availability depends on stock availability.
## 6. Shipping Costs
* If the return is due to our error (wrong, damaged, or defective item), return shipping costs may be covered by **H&C**
* For other approved returns, shipping charges may be the responsibility of the customer
Original shipping charges are generally non-refundable unless required by law.
## 7. Refused Deliveries
Orders refused at delivery without valid reason may not qualify for full refund and shipping costs may be deducted where applicable.
## 8. Fraud Prevention
We reserve the right to refuse refunds or returns in cases of suspected misuse, abuse of policy, fraudulent claims, or unusual return activity.
## 9. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any changes will be published on this page with the updated effective date.
## 10. Contact Us
If you have questions regarding refunds, returns, or exchanges, contact us:
**Business Name:** H&C
**Email:** health-care.com.pk
**Phone:** +92 313 2139068
**Address:** Karachi, Pakistan
Thank you for shopping with **H&C**.
